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Frequently Asked Questions

Login/Password (3)

What is my Username/Password?
Your username assigned by PruvitEU is typically the same as your Participant ID with PruvitEU and cannot be altered or changed. Your Username/Password will also be provided to you within the registration email
Where is my Registration Email?
Your registration email will be sent to the email address that is associated with PruvitEU profile. If you have not received your registration email, please check your spam folder. If you have checked your Inbox as well as your spam folder and still have not received the email, please contact customer support to verify the email address associated with your account.
PruvitEU Welcome Email
If your PruvitEU account has been created and you should have received an email from To activate your account, simply go to and enter login details as listed in the received email, which looks like this:

Dear David Hines,

A PruvitEU account has been created for you.
To access your account, please click the link provided below:

Username: as listed in the email
Password: as listed in the email

During account setup, please make sure to select your preferred language for both PruvitEU interface and future email notifications.

You are also welcome to contact our Customer Support and request a language change to your profile; Customer Service rep can also resend a copy of the welcome email in Spanish.

URL: Click Here
Phone: 1-866-844-5682